Support and training

Connected Vehicles offers the highest level of customer support and customer service. We are dedicated to ensuring that you have all the information you need to get the most out of your fleet management solutions. We have a wealth of knowledge and training resources available at the click of a button; we are ready to consult on your business and provide the best solutions.

Unparallelled Ongoing Support, Resources, Training and Community

At Connected Vehicles, our superior level of service and support doesn’t end once you have obtained and set up your fleet management system. We go above and beyond to help our clients whenever they need support. High-quality, customized training is available to ensure your implementation goes smoothly. Get the best results out of your fleet management systems with a well-trained group.

For a specific issue, our friendly support team can help, or check out our wealth of information and resources available. You can conveniently find the answers to your questions in our FAQs or from the Support Community.

Submit a Support Ticket

Please submit a support request if you need assistance with a specific issue. Our friendly and knowledgeable support team is available and happy to assist you! Please be sure to have all details about your issue. We can help!
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How to Submit a Support Ticket

Help is never far away. Simply fill in the form with a bit of information, including your name, email, phone number, product, and issue, and we will be in touch with you soon.
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Check out our FAQ for convenient answers to our most common questions. See answers to questions about HOS and DVIR, engine data, software, reports and dashboards, and more. If you don’t see your answer, check out the Support Community Forum, too.
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We offer customized in-house or on-location training based on your specific needs. Check out our wide range of free training videos and webinars for many of your training needs. From legislation overviews, software and product demonstrations, to tips and tricks on how to optimize your use of Geotab and our customizable solutions, these videos will help!
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Our online support documentation for hardware is available here, including spec sheets, troubleshooting guides, and more. Software release notes are also available here for information on GO6, GO7 and GO9, and older firmware versions.
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If you are looking for more support, the Geotab Support Community Forum is an excellent source of information.Get tips, tricks and help from other Geotab community members. The online forum allows fleet professionals to connect with their peers and share valuable experience and knowledge. You can ask or answer a question, read articles or tips on implementing Geotab solutions, fleet management streamlining, and more.
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405 Laird Road Guelph, ON N1G4P7


See how Connected Vehicles can optimize your business.


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