Online Support Documentation

To help support you better, we have made hardware and software online support documentation available for you here, whenever you need it. Browse our support documentation for your specific product.

Firmware Support

Browse our software release notes for GO4V3, GO5, GO6 and GO7, GO9, and older firmware versions, for summaries of key features.

GO7 – Release Firmware – 109.7.31 / 107.7.31
Key Features:

Enhanced security measures and improvements
Improved S&F failover efficiency
Enhanced protocol support (including WWH-OBD)
Additional IOX support
GO RUGGED support
Enhanced vehicle rollover detection
Date/Time retrieved from S&F server (If no GPS latch available) on
initial install.
Modem related improvements (APN list updated, Enhanced performance
in Roaming areas, Sprint PRL OTA update)
Engine Snapshot data improvements
Support for Pre-calibrated Accelerometer
Improved VIN detection logic
Various Seatbelt and ODO improvements
Various Fuel/Diesel improvements
Diesel Fuel for vehicles in European market
23 hour heart-beat for BMW vehicles

BMW-related improvements (IGN detect fix and enhanced engine data support)
Enhancements to Max Road Speed (J1939 protocol)
Adjustable timeframe for low voltage warning
Device enters disabled state for ‘RAM Error’
Support for WWH OBD Data
Mobileye, Valor, Dickey-John, NFC DriverID and External Buzzer
Support
Additional HOS Support (Android, Garmin, SUPA, M4X)
APN based on location + more APNs supported
Enhanced Intermittent Connection Logic
Auto Soft reset when custom parameter applied
Enhanced Hybrid/EV data support (Charging/battery/current status)
Improved support for vehicles with “STOP/START” technology
HID RFID Trigger support
DTC UART message support for Third Party device
J1939 Fault logging (Cummins) enhancements

More detailed information on Released features and access to the historic changelog is available in the Firmware Release notes, please visit:
https://goo.gl/4vr0dO
GO7 – Release Firmware – 109.7.31 / 107.7.31
Key Features:

Authorized Driver ID ‘whitelist’ support
External Device integration via IOX-USB
Extended temperature monitoring while IGN OFF
DPF and DEF level data support for OBD2 and WWH protocols
Support for Mercedes Actros Odometer
Various Seatbelt and ODO improvements
Various Fuel/Diesel improvements
More detailed information on Beta features and improvements is
available in the ‘What’s Coming’ section in the Firmware Release notes,
please visit: https://goo.gl/4vr0dO
If you would like to run this version on your devices please enrol into the
‘Beta Program’. For more information on the ‘Beta Program’ please visit: https://goo.gl/Tki5xk

GO6 – RELEASE FIRMWARE – 102.7.31
Key Features:

Enhanced security measures and improvements
Improved S&F failover efficiency
Enhanced protocol support (including WWH-OBD)
Additional IOX support
GO RUGGED support
Enhanced vehicle rollover detection
Date/Time retrieved from S&F server (If no GPS latch available) on initial install.
Modem related improvements (APN list updated, Enhanced performance in Roaming areas, Sprint PRL OTA update)
Engine Snapshot data improvements
Support for Pre-calibrated Accelerometer
Improved VIN detection logic
Various Seatbelt and ODO improvements
Various Fuel/Diesel improvements
Diesel Fuel for vehicles in European market

23 hour heart-beat for BMW vehicles
BMW-related improvements (IGN detect fix and enhanced engine data support)
Enhancements to Max Road Speed (J1939 protocol)
Adjustable timeframe for low voltage warning
Device enters disabled state for ‘RAM Error’
Support for WWH OBD Data
Mobileye, Valor, Dickey-John, NFC DriverID and External Buzzer Support
Additional HOS Support (Android, Garmin, SUPA, M4X)
APN based on location + more APNs supported
Enhanced Intermittent Connection Logic
Auto Soft reset when custom parameter applied
Enhanced Hybrid/EV data support (Charging/battery/current status)
Improved support for vehicles with “STOP/START” technology
HID RFID Trigger support
DTC UART message support for Third Party device
J1939 Fault logging (Cummins) enhancements

More detailed information on Released features and access to the historic changelog is available in the Firmware Release notes, please visit:
https://goo.gl/4vr0dO
GO6 – DEVELOPMENT FIRMWARE – 102.11.14+
Key Features:

Authorized Driver ID ‘whitelist’ support
External Device integration via IOX-USB
Extended temperature monitoring while IGN OFF
DPF and DEF level data support for OBD2 and WWH protocols
Support for Mercedes Actros Odometer
Various Seatbelt and ODO improvements
Various Fuel/Diesel improvements
More detailed information on Beta features and improvements is available in the ‘What’s Coming’ section in the Firmware Release notes,
please visit: https://goo.gl/4vr0dO
If you would like to run this version on your devices please enrol into the ‘Beta Program’. For more information on the ‘Beta Program’
please visit: https://goo.gl/Tki5xk

GO5 – RELEASE FIRMWARE – 100.9.81
Key Features:

Clear Seatbelt State at start of every trip to ensure exceptions aren’t carried over
Add GO Device Total Fuel Used and Total Idle Fuel Used status data
Use a combination of the accelerometer data and the GPS position to validate GPS speed
Enhanced Seatbelt Validation
APN based on location — more APNs supported
Enhanced Remote Scan Tool Capabilities
Engine bus into listen-only mode as soon as GM detected
Added DEF level
Enhanced Intermittent Connection Logic

GO4V3 LIVE/WI-FI – RELEASE FIRMWARE – 81.6.81
Key Features:

Clear Seatbelt State at start of every trip to ensure exceptions aren’t carried over
Additional HOS Support
Add GO Device Total Fuel Used and Total Idle Fuel Used status data
Use a combination of the accelerometer data and the GPS position to validate GPS speed
Enhanced Seatbelt Validation
APN based on location — more APNs supported
Enhanced Remote Scan Tool Capabilities
Ability to extend immobilisation off delay to 40 minutes
Enhanced Intermittent Connection Logic

GO4V3 RF – RELEASE FIRMWARE – 82.2.20
Key Features:

Remove excessive warning lights when the GMLS harness is used
Resolve rare issue where unit may reset when entering low power mode
Improved GPS filter algorithm to prevent invalid GPS speeds
Engine bus into listen-only mode as soon as GM detected
Added DEF level

GO4V2
Versions:

75.1.8: GO4v2 OBDCAN J1939 RF – Contact Support
76.2.2: GO4v2 OBDCAN J1939 Wi-Fi – Contact Support
80.7.33: GO4v2 OBDCAN J1939 GSM CDMA – Contact Support

GO3
Versions:

35.3.0: GO3-Wi-Fi – Contact Support
37.3.0: GO3-J1708-Wi-Fi – Contact Support
39.3.3: OBDCAN GO3 RF – Contact Support

GO4V1
Versions:

67.7.15: GO4 OBDCAN GSM CDMA – Contact Support
66.4.21: GO4 J1708 GSM CDMA – Contact Support
65.5.14: GO4 J1939CAN GSM CDMA – Contact Support
70.3.2: GO4 OBDCAN RF – Contact Support
69.2.1: GO4 J1708 RF – Contact Support
68.2.1: GO4 J1939CAN RF – Contact Support

GO2
Versions:

3.3.1: GO2 RF – Contact Support
4.3.2: GO2 Live with Sony Ericsson GM-28 Modem – Contact Support
5.3.3: GO2ARF – Contact Support
6.5.3: GO2A Live with Sony Ericsson GM-28 Modem – Contact Support
14.0.6: GO2BRF – Contact Support
17.1.2: GO2A Live with Sony Ericsson GT-48 Modem – Contact Support
20.3.0: GO2A Live with Multi-Tech F2 GSM Modem – Contact Support
21.3.0: GO2 J1708 Live with Multi-Tech F2 GSM Modem – Contact Support
30.2.3: GO2A Live with Multi-Tech F4 GSM Modem – Contact Support

Hardware Support

Browse our hardware support documentation for installation tools and troubleshooting, harness specifications, harness cheat sheets, and specification sheets.

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